Privacy Policy

Privacy Policy

Last Updated: August 24, 2026

Effective Date: August 24, 2026

Welcome to ChatKar, a business communication, customer engagement, automation, marketing, and AI-powered platform operated by TVM Info Solutions Pvt. Ltd. ("TVM", "ChatKar", "we", "us", or "our").

This Privacy Policy explains how we collect, use, process, store, share, and protect information when you access or use ChatKar and its related services.

ChatKar may provide tools for WhatsApp and other messaging channels, customer conversations, contact and lead management, automation, AI-assisted communication, analytics, marketing campaigns, advertising integrations, CRM integrations, APIs, and other business communication services.

By registering for, accessing, or using ChatKar, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use ChatKar.

1. What is ChatKar?

ChatKar is a software-as-a-service platform designed to help businesses manage customer communication and engagement.

Depending on your plan and enabled features, ChatKar may provide WhatsApp and social messaging, customer and team inboxes, contact and lead management, campaigns, broadcasts, chatbots, workflow automation, AI assistants, AI agents, analytics, advertising integrations, CRM integrations, APIs, mobile applications, and related business communication tools.

Features may vary depending on your subscription, configuration, third-party platform availability, and applicable laws.

2. Information We Collect

Depending on how you use ChatKar, we may collect information that you provide directly, information generated through your use of the Service, and information received from connected third-party services.

Account Information

• Name
• Business name
• Email address
• Mobile number
• Username and authentication information
• Job title
• Account preferences
• Profile information

Business Information

• Company information
• Business address
• Website
• Products and services
• Product catalogs
• Pricing and offers
• Business hours
• Marketing and campaign information

Customer and Service Data

• Contacts and leads
• Phone numbers and email addresses
• Messages and conversations
• Voice messages and recordings where applicable
• Images, videos and documents
• Customer notes and tags
• Campaign and lead information
• AI prompts and instructions
• AI-generated content

Technical Information

• IP address
• Browser and device information
• Operating system
• Application information
• Usage information
• Log and diagnostic information
• Security and performance information

3. Customer Data and Customer Responsibilities

Businesses using ChatKar may upload or process information relating to their customers, leads, employees, contacts, or other individuals.

Such information may include names, phone numbers, email addresses, messages, conversations, media, documents, recordings, notes, lead information, and other customer-generated content.

The business using ChatKar is generally responsible for determining what information it collects, why it collects it, how it uses it, and what permissions, notices, or lawful basis are required.

Customers are responsible for ensuring that they have the appropriate rights, permissions, notices, and lawful basis required to collect and process information through ChatKar.

Customers must not use ChatKar to process information unlawfully or to send communications that violate applicable laws, regulations, messaging policies, advertising rules, or third-party platform terms.

4. How We Use Information

We may use information to:

• Provide, maintain, and operate ChatKar.
• Create and manage user accounts.
• Authenticate users and protect accounts.
• Process customer communications.
• Manage contacts and leads.
• Deliver messages and notifications.
• Operate automation workflows and chatbots.
• Provide AI-powered functionality.
• Provide analytics, reporting, and recommendations.
• Process subscriptions, payments, invoices, and billing.
• Provide customer support.
• Detect and prevent fraud, abuse, and security incidents.
• Troubleshoot technical problems.
• Improve existing products and develop new features.
• Perform aggregated and de-identified analytics.
• Comply with applicable laws and legal obligations.
• Enforce our agreements and policies.
• Protect our rights, property, users, customers, and systems.
• Send service-related and, where permitted, marketing communications.

5. WhatsApp, Instagram and Messaging Data

ChatKar may integrate with WhatsApp, Instagram, Facebook/Messenger, and other supported messaging or communication platforms.

Depending on the connected channel, ChatKar may process:

• Phone numbers and contact identifiers
• Messages and conversations
• Message status and delivery information
• Media and documents
• Templates and campaign information
• Conversation metadata
• Business account information

Third-party messaging platforms may independently collect, store, transfer, or process information according to their own terms, privacy policies, APIs, and infrastructure.

ChatKar does not control the privacy practices or infrastructure of third-party messaging platforms.

6. AI and Voice Features

ChatKar may provide AI-powered features including AI assistants, AI agents, automated replies, lead qualification, conversation analysis, summaries, recommendations, marketing content generation, and other AI-powered functionality.

Depending on the feature, AI processing may involve business information, product catalogs, pricing, customer messages, conversation history, prompts, instructions, documents, images, voice data, recordings, transcripts, and other information required to provide the requested functionality.

AI-generated content may not always be accurate, complete, or suitable for every situation. Customers should review AI-generated content where appropriate before sending or relying upon it.

Voice and Call Features

Where ChatKar provides calling, call recording, transcription, voice analysis, or related features, we may process audio recordings, transcripts, call metadata, summaries, classifications, and analytics.

Customers are responsible for providing any legally required notices and obtaining any required consent before recording or analyzing communications.

7. Third-Party AI and Service Providers

ChatKar may use third-party technology, cloud, AI, messaging, analytics, payment, security, and support providers to operate and deliver certain features.

Depending on the functionality being used, relevant information may be processed by third-party providers for purposes such as cloud hosting, AI processing, messaging delivery, analytics, customer support, email and notification delivery, payment processing, security, monitoring, advertising, and other services necessary to operate ChatKar.

We seek to limit information shared with third-party providers to information reasonably necessary for the relevant service or functionality, subject to applicable contractual, confidentiality, security, and data-protection requirements.

8. Billing, Payments and Tax Information

When you purchase a paid ChatKar plan or add-on, we may process information required to manage your subscription and billing.

• Company and business name
• Billing address
• GST or other applicable tax identification information
• Subscription and plan information
• Invoice information
• Transaction references
• Payment status

Where third-party payment processors are used, payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.

ChatKar does not need to directly store complete payment-card information where such information is handled by a third-party payment processor.

9. Integrations and Third-Party Services

ChatKar may integrate with CRM systems, e-commerce platforms, advertising services, spreadsheets, automation tools, payment providers, messaging platforms, analytics services, and other business applications.

When you enable an integration, ChatKar may access, receive, transmit, or process information according to the permissions and configuration you authorize.

Some integrations may require OAuth or similar authentication credentials. Such credentials are used to establish and maintain the authorized connection and are handled according to applicable security practices.

Third-party services have their own terms and privacy policies. ChatKar does not control the privacy or security practices of third-party services.

10. Information Collected Automatically

When you access or use ChatKar, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Language and timezone
• Approximate location where applicable
• Referring URLs
• Pages and features used
• Login and session information
• Date and time of activity
• Error and crash information
• Performance and diagnostic information
• Security logs

This information may be used for security, service operation, troubleshooting, analytics, fraud prevention, and product improvement.

11. Cookies and Tracking

ChatKar may use cookies and similar technologies such as pixels, web beacons, SDKs, local storage, and analytics technologies.

These technologies may be used to:

• Maintain login sessions
• Remember preferences
• Improve functionality
• Measure performance
• Understand website and product usage
• Improve security
• Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some ChatKar features.

Do Not Track

Some browsers provide Do Not Track signals. Because there is no universally accepted technical standard for responding to these signals, ChatKar may not respond to every browser-generated Do Not Track signal unless required by applicable law.

12. Sharing of Information

We may share information where reasonably necessary with:

• Cloud and infrastructure providers
• Messaging providers
• AI and technology providers
• Payment processors
• Analytics providers
• Advertising platforms
• Customer support providers
• Security and fraud-prevention providers
• Integration partners
• Professional advisors
• Affiliates and service providers
• Government or regulatory authorities where legally required

We do not sell or rent Personal Data merely for the purpose of allowing unrelated third parties to independently market their products to you.

We may also disclose information where reasonably necessary to comply with law, enforce agreements, prevent fraud, address security issues, or protect the rights, property, or safety of ChatKar, our customers, users, or the public.

13. Legal Basis for Processing

Depending on the applicable law and circumstances, ChatKar may process Personal Data based on one or more lawful grounds, including:

• Your consent
• Performance of a contract or provision of requested services
• Steps taken at your request before entering into a contract
• Compliance with legal obligations
• Legitimate business interests where permitted by law
• Protection of vital interests where applicable
• Other lawful grounds recognized under applicable law

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal of consent does not affect processing that was lawful before the withdrawal.

14. Data Security

ChatKar takes the security of information seriously and uses reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the service and environment, safeguards may include:

• Encryption in transit
• Encryption at rest where supported by the relevant infrastructure
• Access controls
• Authentication controls
• Role-based permissions
• Logging and monitoring
• Infrastructure security measures
• Backup and recovery procedures
• Security and incident-response procedures

No internet-based service, electronic transmission, cloud environment, or storage system can be guaranteed to be completely secure. Therefore, ChatKar cannot guarantee absolute security.

15. Data Retention and Deletion

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining accounts, security, fraud prevention, legal compliance, accounting, dispute resolution, contract enforcement, and service improvement.

Retention periods may vary depending on:

• The type and sensitivity of information
• The purpose for which it was collected
• Your account and subscription
• Customer configuration
• Contractual requirements
• Legal and regulatory requirements
• Security and backup requirements

When information is no longer required, we may delete, anonymize, aggregate, or securely isolate it.

Some information may remain temporarily in backups or disaster-recovery systems until those systems are overwritten according to their normal retention processes.

Account Termination

Customers may request closure or deletion of their ChatKar account. Certain information may be retained where required or permitted by law, for security, fraud prevention, dispute resolution, accounting, legal compliance, or other legitimate purposes.

16. International Data Transfers

ChatKar and its service providers may process or store information in countries other than the country where you reside.

This may occur through cloud infrastructure, messaging providers, AI providers, analytics providers, advertising platforms, payment providers, or other technology services.

Where applicable law requires safeguards for international data transfers, we will seek to implement appropriate safeguards and transfer mechanisms.

Third-party platforms may independently process information according to their own infrastructure, terms, and privacy policies.

17. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Data, including:

• Right to access your Personal Data
• Right to request correction or rectification
• Right to request deletion or erasure
• Right to restrict certain processing
• Right to data portability where applicable
• Right to object to certain processing
• Right to withdraw consent where applicable
• Right to opt out of certain marketing communications
• Rights relating to automated decision-making or profiling where applicable
• Right to lodge a complaint with a relevant authority where available

The exact rights available to you depend on applicable law and the role ChatKar or your business has in processing the relevant information.

Verification

To protect Personal Data, we may need to verify your identity or authority before processing certain privacy requests.

We may request reasonable information necessary to verify the request and protect against unauthorized access.

18. India Privacy and Data Protection

ChatKar is operated by TVM Info Solutions Pvt. Ltd. in India and aims to comply with applicable Indian privacy and data-protection requirements.

Where applicable, ChatKar will provide appropriate mechanisms relating to privacy notices, consent, withdrawal of consent, access, correction, deletion, security, grievance handling, and other legally required rights and obligations.

The Digital Personal Data Protection Act, 2023 and applicable rules may apply depending on the nature of the processing and the parties involved.

19. International Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with specific privacy laws, additional rights may apply.

These may include rights relating to access, correction, deletion, restriction, portability, objection, consent withdrawal, and automated decision-making.

Where ChatKar processes information on behalf of a Customer, that Customer may have responsibility for responding to requests from its customers or end users.

20. Children's Privacy

ChatKar is a business-oriented platform and is not intended for children.

We do not knowingly solicit or intentionally collect Personal Data from children in violation of applicable law.

If you believe that a child has provided Personal Data to ChatKar without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

21. Marketing and Communications

Service Communications

We may send account notifications, security alerts, billing notifications, product updates, support messages, and other communications necessary to operate ChatKar.

Marketing Communications

Where permitted by applicable law, we may send promotional communications about ChatKar, its products, features, services, events, and offers.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending essential service-related communications.

22. Business Transfers

If TVM Info Solutions Pvt. Ltd. or ChatKar becomes involved in a merger, acquisition, financing, restructuring, sale of assets, sale of business, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

Such transfers will be handled subject to applicable law and appropriate confidentiality and security requirements.

23. Third-Party Websites and Services

ChatKar may contain links to third-party websites, applications, platforms, or services.

Third-party services operate independently from ChatKar and may have their own privacy policies, terms, security practices, and data-processing activities.

ChatKar does not control or accept responsibility for the privacy practices of third-party services. We encourage you to review their policies before using them.

24. Sensitive Personal Data

ChatKar does not intentionally request sensitive Personal Data unless a particular feature expressly requires or supports such processing.

Because ChatKar processes business communications and customer-generated content, users may nevertheless submit information that could be considered sensitive under applicable law.

Customers must not upload or process sensitive Personal Data through ChatKar unless they have a lawful basis to do so, have obtained any required consent, such processing is permitted by applicable law, and the relevant ChatKar feature supports such processing.

Where sensitive information is processed incidentally through customer communications, it will be handled in accordance with applicable law and applicable contractual obligations.

25. Aggregated and De-Identified Information

ChatKar may create aggregated, statistical, or de-identified information from information processed through its services.

Where information has been properly aggregated or de-identified so that it can no longer reasonably identify an individual or Customer, ChatKar may use such information for analytics, security, product development, research, performance analysis, and service improvement, subject to applicable law.

26. Automated Decision-Making and Profiling

ChatKar may use automated technologies to assist with lead classification, conversation categorization, recommendations, analytics, customer segmentation, campaign optimization, and AI-generated suggestions.

Where applicable law grants individuals rights concerning automated decision-making or profiling, ChatKar will comply with those requirements.

Unless expressly disclosed otherwise, ChatKar AI tools are designed to assist users rather than independently make decisions producing legal or similarly significant effects about individuals.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or regulatory obligations.

The latest version will be published through ChatKar and will include an updated "Last Updated" date.

Where required by applicable law, we may provide additional notice of material changes.

We encourage you to periodically review this Privacy Policy.

28. Privacy Complaints and Grievances

If you have a complaint or concern regarding how ChatKar handles Personal Data, you may contact us using the details below.

We will review and address privacy complaints in accordance with applicable law and our internal procedures.

Where applicable law provides a right to complain to a regulatory or supervisory authority, you may also exercise that right.

29. Contact Us

If you have questions, privacy concerns, complaints, or requests regarding your Personal Data or this Privacy Policy, please contact ChatKar.

ChatKar
Powered by TVM Info Solutions Pvt. Ltd.

Legal & Privacy:
legal@chatkar.com

General Contact & Support:
contact@chatkar.com

Billing:
billing@chatkar.com

For privacy requests, please provide your name, registered email address, account or company name where applicable, and sufficient details about your request so that we can identify and process it.

30. Important Notice for ChatKar Customers

ChatKar provides technology and communication infrastructure. Customers remain responsible for the information and communications they process through the platform.

• Obtain required customer consent and permissions.
• Provide required privacy notices.
• Maintain lawful contact lists.
• Honor unsubscribe and opt-out requests.
• Comply with applicable messaging and marketing laws.
• Comply with WhatsApp, Meta, Google, and other third-party platform policies.
• Use customer information lawfully.
• Protect account credentials and access.
• Ensure uploaded information is accurate and lawful.

ChatKar does not authorize or encourage spam, fraud, unlawful marketing, misleading communications, or violations of applicable law or third-party platform policies.

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ChatKar
Powered by TVM Info Solutions Pvt. Ltd.

Legal & Privacy: legal@chatkar.com
General Contact: contact@chatkar.com
Billing: billing@chatkar.com

Last Updated: August 24, 2026

© 2026 TVM Info Solutions Pvt. Ltd. All Rights Reserved.